It is the policy of Thames Energy Ltd to maintain a quality system designed to meet the requirements of ISO9001 in pursuit of its primary objectives.
Thames Energy Ltd Quality Manual defines our quality objectives and key procedures for the design, maintenance, and management of building services.
Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service.
To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed and is subject to annual audit.
The requirements of the company’s quality system are mandatory and all company personnel have a responsibility and obligation to it.