The Directors have the overall and final responsibility for this environmental policy and the environmental officer is responsible for its implementation throughout the organisation. A copy is publicly displayed on the staff notice board and each staff member takes responsibility for their own work area. The policy is reviewed quarterly at Directors meetings and any updates cascaded throughout the company.
Thames Energy Ltd Quality Manual defines our quality objectives and key procedures for the design, maintenance, and management of building services.
Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service.
To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed and is subject to annual audit.
The requirements of the company’s quality system are mandatory and all company personnel have a responsibility and obligation to it.
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